SUPPORT
Airsoft Shogun offers manufacturer defect warranties and also repairs services. For details please refer to our warranty and return policy page(s).
Frequently Asked Questions
1. What is Airsoft?
Airsoft guns have a relative long history. Designed and marketed here in the United States about 30 years ago by a major BB gun manufacturer. Airsoft was conceptualized as a new approach in BB gun application. In place of the utilitarian air gun designed for hunting, the Airsoft BB gun was created with a purely recreational application in mind. It was created for people who enjoy target practicing or indoor plinking with friends, not as a high-powered hunting application.
2. What is a hop-up/spin-up system?
A hop-up/spin-up system puts an upward spin on the BB as it travels down the barrel. This reduces the effects of gravity to increase the flight time and range of the BB.
3. What is the difference between an "adjustable" hop-up system and a "built-in" hop-up system?
Some model guns come with a function where it allows the user to physically manipulate the hop-up range of the gun through an opening into the gears--this is adjustable hop-up. While other model guns have a hop-up system, but is left closed off to restrict any tampering--this is built-in hop-up. Our stance is that we do not recommend any tampering with the adjustable hop-up unless you really know how to adjust it. The reason is because the hop-up tuners are very sensitive and a slight over-torquing of the hop-up gears can cause damages to the gun.
4. My gun has an adjustable hop-up system, how do I use it?
For those guns that come with an adjustable system, please refer to the user manual on where the adjustable hop up is located and how to adjust it.
5. Would my gun perform better if adjusted the hop-up?
We recommend not to adjust the hop-up because it has already been adjusted by the manufacturer for optimal performance. But if you do decide that adjusting it will be necessary, then do not over torque the hop-up and turn the dial only 1/8 of a full turn. Over-torquing may cause damages to the gun.
6. What does “FPS” mean?
The term FPS means feet per second. This is the measurement for the velocity of the BB as it leaves the barrel.
7. What is fully automatic?
Fully automatic means when the trigger is held down, the gun will fire continuously until the trigger is released.
8. What is semi-automatic?
Semi-automatic means that the gun will fire once for each pull of the trigger
9. Is Airsoft safe?
It is safe as long as the appropriate protective clothing and gear are worn.
10. How do I know if a magazine is compatible with my Airsoft gun?
They must be the same type (gas, spring, etc.), and the same model in order to fit.
11. How come my range result does not match the results on your website?
We provide the range results on our website as a helpful reference to our customers. The results are based on test trials from our manufacturers. The results may also vary depending on the weight of the BB, the weather conditions, and other variables.
12. What should I never do to the Airsoft product?
Never disassemble and remove the orange safety tip from the Airsoft products. These are two of the few conditions that void the warranty.
13. How much does shipping cost via UPS to my area?
On our website, add everything onto your cart and simply type in your zip code and select your state to find out how much shipping charges would be before you make your purchase.
14. My gun is not functioning properly, what should I do?
Please visit our Policies Section to review our returns and warranties policies. Then contact us via email and we will give you further instructions on returning the item for service.
15. I do Not Feel Secure Ordering online, is there an alternative way to ordering from you guys?
Rest assured that our website uses a secured shopping cart SSL system and that your credit card information is as secured as can be. However, if you are really not comfortable with placing your credit card information online; then contact us via email and we will definitely work something out for you.
16. How can I track my package after it’s been sent?
As part of our policy, we will always send you an email which contains your UPS tracking information. Once you have the tracking number, you can then go onto www.UPS.com to track your package. If you have accidentally deleted the email or can not find it, simply email us and we will send the tracking number to you again.
17. What other forms of payment besides credit cards do you accept?
We accept money orders and cashier’s checks as well. For instructions on how to submit payment using money orders and cashier’s checks please contact us via email. For more information, see our Policies Section where you can also check for our physical address.
18. Does Airsoft Shogun ship overseas?
We apologize, but as of yet, we do not do any international sales. Many countries have different regulations regarding Airsoft products. So to keep all transactions simple and our products uniform, we decided that it would be best to keep our sales to the states. We apologize once again to those who from abroad who have inquired about our products.
19. How long does it take to ship a package using UPS Ground?
It depends on where the package needs to be shipped to. For more specific detail, please check www.UPS.com. They have features where you can calculate your shipping time. Just type in the zip code where the item is from (91776), and enter the zip code where it is being shipped to.
20. Is there a way I can exchange my gun for another?
We do not authorize exchanges unless there was a manufacturer’s defect on the item, and only if we find the item irreparable, will we then consider an exchange. See our Policies Section for more details.
BB’S
1. What does it mean by a round?
A round is another term for a BB. For example, 22 rounds means that the gun can hold 22 BB’s.
2. What type of BB’s should I use?
You may use any 6mm BB’s. High quality BB’s may reduce the chance of jamming. The use of poor quality BB’s may result in frequent jamming. The lightest BB’s we carry are 0.12g. Heavier BB’s are recommended for higher performance guns because it will allow the BB’s to travel in a steady direction. Paintballs are not recommended for electric guns.
3. Is it okay to reuse the BB’s?
We do not recommend reusing BB’s. Cracked or dirty BB’s may cause problems to the product.
4. What is the BB grenade?
The BB’s are in a container that is shaped like a grenade. The grenade container is reusable.
5. How do you load the MP5 magazine?
Pull the follower to the bottom of the magazine. Continue to hold and do not release. Begin to load the BB’s from the opening (approximately 40 BB’s). Carefully insert the magazine into the body of the gun. Please note that there is a round release button located at the bottom of the magazine – do not press. After the first 20 rounds have been fired, press the release button at the bottom of the magazine. This will allow you to use the remaining 20 BB’s.
SPRING GUNS
1. What is a spring gun?
Spring type guns are single shot action; in other words, for every pull of the trigger, the slide must be cocked back. A spring compresses a cylinder when pulling back the slide or cocking handle. Upon pulling of the trigger the spring is release a burst of air hits the BB. Spring guns can be the most accurate and reliable of the Airsoft guns.
2. How do I adjust the (spring type) hop-up?
Most of the spring guns we carry have a non-adjustable built-in hop-up system.
3. My gun is jammed. What should I do?
Use a rod to unclog the barrel. Please do not open the product. Discontinue the use of poor quality BB’s.
4. My slide is stuck, how do I fix it?
Pull the slide slightly backwards, then release the slide lock on the side. Be sure not to press the trigger.
GAS GUNS
1. What is a gas gun?
Gas guns use a compressed gas and silicon oil mix called green gas as a propellant. Gas-powered Airsoft guns provide a step up in performance from spring type guns. Most gas guns are semi-automatic while some are both semi- and fully-automatic. On Gas Blowback models, gas is discharged to propel the BB forward and the slide backward, while mimicking the action of a real gun.
2. How to maintain a gas gun?
Handle the product in a proper manner, refill of green gas and regular maintenance with silicone lubricant oil. Do not use WD-40
3. Why and how should I use silicone lubricant oil?
Silicone lubricant oil helps to maintain the smooth action of the product. Apply the oil from the gun tip, interior body and magazine insert. It is important that you do not use WD-40 – this may cause permanent damage to the gun.
4. What is blowback?
Blowback action on a gas gun means the slide of the gun will recoil when the gun is fired, resembling the action of a real firearm.
5. How do I adjust the (gas type) hop-up?
Depending on the model, most of our gas type pistols have an adjustable hop-up.
6. Should I be concerned about weather conditions?
Absolutely. Using a gas gun in cold weather conditions is not advised. They will not cycle as well and it will consume more gas than usual. Rapid firing of the gas gun will also cause the gun to freeze.
7. Are there any special care for the HFC MAC 11 magazines?
Special care for HFC M11 magazine: Please do not release the magazine follower when the magazine is not filled with BB’s. If the follower is released, it will hit the opening of the magazine causing the part to become deformed and permanently damaged. The only solution to the problem is to purchase a new magazine replacement.
8. What type of gas should I use?
For our high quality gas powered guns it is required to use with our premium quality GREEN and RED gas only. Usage of other types of gas with our guns may cause malfunction if not damages to the product.
9. How do I fill the magazine with gas properly?
Hold both the magazine and the gas vertically 270 degrees (upside down and straight). Make sure the nozzle has a firm seal to prevent leaking. Contact us if the nozzle is deformed. Do not attempt to fix the problem yourself.
10. How do I know if the magazine is fully filled with gas?
Once it is filled, you will not be able to insert any more gas. The process should take about 5-10 seconds. Do not overfill the magazine. Overfilling may blow the seals or damage the magazine. Filling the magazine is a precision job and it does require skill.
11. What should I do if I spilled the gas?
Stop and let the magazine warm-up for a few minutes before attempting again. Do not use the gun until the magazine warms up to room temperature.
12. How do I discharge the gas?
Do not discharge the gas by pressing the Valve (metal button on the side). Doing so will prematurely wear the seals out. Instead, fire the gun until it is out of gas, or almost out. This is the safe way to discharge a gas gun.
AUTO ELECTRIC GUNS
1. What is an Auto Electric Gun(AEG)?
Auto Electric Guns are battery-operated airsoft guns that allows for both fully automatic firing and semi-automatic firing. The user can select between the two functions by a switch. Within every Auto Electric Gun is a high-powered motor which allows for instantaneous firing as soon as the trigger is pulled. Auto Electric Guns are designed for users who place emphasis on the technical side of the sport.
2. How long does my battery last and how long do I have to charge it?
Your battery life depends on your usage of the gun. Operating the electric gun constantly on full-auto mode will drain the battery life more than it will on semi-auto mode. We recommend charging the battery for six hours to ensure that it will be fully charged.
MINI-ELECTRIC
1. What is a mini-electric gun?
A mini-electric gun is a smaller replica of the full size version. They are mostly semi and/or full auto. A motor runs a gear box that compresses a cylinder compressing air. The electric guns are also reliable and normally last thousands of rounds without trouble. Our mini-electric guns require four AA batteries.
2. The motor is not functioning properly, what should I do?
Try changing the batteries. Never mix old and new batteries together.
Law Enforcement Agencies:
1. My Department uses Glock 17’s, and I am looking for a Gas Blow Back Airsoft model that comes as close to the real Glock 23’s as possible, please suggest.
We have worked with many Law Enforcement Agencies that utilize the Glock 23 as their standard issued firearm. We found that the items which are popular for them are our HFC G17’s Metal Slide and Barrel Version and our KJW G23’s. The HFC G17 has a featured full size and heavy weight which makes it a faithful replica to the real gun. The metal slide and barrel also adds to the authenticity of the gun, and allows for the high performance of the gun. The KJW G23 is a smaller size compared to the 17’s. However, it shares the same features as the G17’s. It is more popular among those who want a more compact and easy to store Airsoft product.
2. How is the ordering process different for Law Enforcement Agencies than that of regular orders?
Usually, purchase orders from Law Enforcement Agencies are handled by their Accounts Payable offices. So more often than not, a Law Enforcement Agency will need to get approval for a certain purchase in order to get funding.
3. My Department would like to place an order, what do we do first?
We request that you contact us first in order to set up a deal. The best way to reach us is via email to sales@airsoftshogun.com. Let us know what you are planning on purchasing, and we will provide further details to complete the purchase.
Gas Gun Care and Maintenance
How to use a gas gun:
1.) Fill the magazine, when it is upside down (270 degrees). Make sure the can is ALSO upside down (270 degrees). Make sure they are both perfectly lined up vertically, not tilting sideways at all. Make sure the nozzles get a firm seal, and proceed to fill the "Liquid" into the mag. Filling time depends on the magazine capacity. A normal handgun mag is generally about 3 seconds. A 50-round mag is usually about 5-6 seconds. This will insure you get a full charge of gas, for the amount of BBs. Be sure not to overflow your mag with gas. Do not fill for more than the specified time. Filling the mags is a precision job, and requires skill. Do not mess this up, or you magazine will be toasted.
2.) What not to do when filling the mag: If you fill the mag, and gas-spills everywhere, STOP. Let the magazine warm up before attempting again. This is usually about 2-3 minutes. If you get a tight seal, and fill correctly, leave the mag alone. Do not use the gun till the mag warms up to room temperature. Usually about 2-3 minutes to warm up. Also, be sure not to overfill the mag. If you load it up for 15 seconds, you will probably blow the seals, or damage them. Do not fill for more than 6 seconds maximum, ever. Tapping the big metal button on the side of the mag will discharge the GAS reserve. Do not do this! It will prematurely wear the seals out. Instead, fire the gun until it is out of gas, or almost out. This is the safe way to discharge a gas-gun.
3.) Fire the gun in WARM weather. Using during the cold seasons is not advised. They will not cycle as well, fire good, and will use more gas than normal. Rapid-firing of the gas-gun will also cause the gun to freeze up, resulting in improper firing. This is usually not a problem in the summer months though.
4.) Use HIGH grade BB's for your guns. Cheap BB's have a tendency to jam in the magazine and preventing proper firing. Taiwanese .20 BB's are recommended. Using .12 BB's is not advised. 0.25 BB's are highly recommended.
5.) Gas-gun care: Be sure to keep your slide and all moving parts slightly lubed with SILICONE oil. Do not use anything else. 100% pure silicone oil is recommended, as it is safe for use on plastic and rubber parts. Lubing the slide will keep the gun working fresh. Not cleaning the slide, and lubing it will cause jams and improper function (like real guns). Be sure to spray silicone oil into the top nozzle of the magazine well, every 5-6 magazines worth shot. This is done, by pressing the big-metal button on the side of the mag all the way down. While down, use a quick spray of Silicone into the rubber top-part (into the mag). This will keep the seals properly lubed for a lifetime of use. Never overkill the lubing. Just use enough to keep a thin surface lubed.
6.) Storing your gas-gun magazines: Make sure you keep a little gas left in your magazines when done using them. Leaving enough for about 1-2 shots would be ideal. Do not keep them at full charge, nor totally empty. Keeping enough gas (tiny amount), to keep the seals tight is good.